01 Sep Record Salesforce project in the Baltic States: Limedika picks Salesforce to streamline employee experience
Pharmaceutical company Limedika chooses Salesforce to create an internal employee service center and streamline employee experience across group companies. With nearly 2000 employees, this is one of the largest Salesforce platform deployments in Lithuania. Platform deployment was carried out by specialized full-service Salesforce consultancy Bluelark.
Limedika is one of the largest pharmaceutical distributors in the Baltic region, providing services to more than 1500 pharmacies and hospitals. The company distributes more than 14.000 pharmaceutical and medical products. In addition to wholesale, warehousing and distribution, the company runs Gintarine vaistine and Norfos vaistine retail pharmacy chains, as well as online pharmacies.
“With a diverse set of business activities and retail services across multiple locations and companies, we wanted to introduce company-wide processes, unify the employee experience, standardize the support request procedures and introduce company-wide benchmarks for employee request resolution” – says Head of Innovations at Limedika Martynas Gelzinis.
UAB Limedika, a pharmaceutical company in Lithuania
Limedika utilized Salesforce Service Cloud to launch a company-wide employee support center and a custom-developed Bluelark application to manage remote retail locations.
Limedika retail network spans 360 pharmacy outlets, covering all territory of Lithuania. The new platform will be utilized to make service requests, provide relevant documentation to employees, and serve as the main platform for two-way communication between remote locations and the company headquarters.
“Say the window at a pharmacy got broken overnight. Some products or documents have not arrived. A colleague got sick and employee shifts need rescheduling. Earlier such requests were handled on a case-by-case basis, via phone or email. The new platform will help establish company-wide KPIs on how quickly and well the problem was solved and no such requests are missed” – adds Martynas Gelzinis.
According to Mr. Gelzinis, better employee experience leads to better customer experience, with Salesforce helping to ensure a group-wide experience benchmark across all company touchpoints.