Jump on board the leading customer success platform!
Salesforce enables a birds eye view of customer relations – lead qualification, onboarding, sales, customer support, engagement, marketing, resource management and analytics – on a single platform.
Bluelark is a certified Salesforce partner in the Baltic states.
Find. Win. Keep.
We harness digital tools to serve your clients throughout their full lifecycle.
Salesforce implementation
Ready to jump onboard the leading client success platform? We are the first certified Salesforce partner in the Baltic state.
Salesforce development services
Third-party integrations or custom development - we make Salesforce fit for your business processes.
Salesforce administration
Our certified Salesforce experts are ready to ensure smooth operation of your CRM.
Business process analysis
With numerous deployments across various industries, we share our expertise for process improvements.
CRM migration
Ready to switch? We ensure a smooth migration to the new platform and your peace of mind.
Marketing Cloud consultation
With numerous deployments across various industries, we share our expertise for process improvements.
Share your company details with us, and our team will get in touch to explore how we can help you!
Case Studies
Zendesk to Salesforce Service Cloud Migration
The client wanted to work with a locally based Salesforce expert team. This helped to manage costs, added flexibility and enabled teams to work in the same geographic timeline
Salesforce Deployment for Global Telecommunications Company
Bluelark company provides a technical developer team for deployment of a full Salesforce ecosystem. We are responsible for platform integrations as well as all custom developments.
Salesforce Customization and Process Automation
We have customized Salesforce omni-channel service to automatically prioritize certain tasks or to assign them to employees with particular competencies or pre-defined attributes.
Salesforce Powered Loan Application Platform
Salesforce provided the backbone of the service, enabling the client to receive a quote within a minute and complete the loan application in less than 10 minutes
Salesforce Lead Qualification and Lead Management
The client was struggling with an enormous amount of incoming unstructured leads that were dispersed in various systems involved with car insurance sales.
Salesforce Omni-Channel Support
It was identified that self-service and electronic channels were not effectively utilized, while phone lines were constantly overloaded. In addition, information internally was exchanged via email and other ineffective tools.
Salesforce Field Service Management
We set up business processes in Salesforce covering not only sales activities such as lead registration and quotation but also keeping track of tasks required for physical setup (such as laying fiber optic to the customer’s home), obtaining billing information, and service activation based on payment settlement in the accounting system.
Salesforce for Nonprofits: Red Cross Story
Due to issues of integration with banking platforms the organization received only approx. 60% of recurring donations. There was no holistic overview to check where something went wrong and why the donation was not received.
ZOHO CRM to Salesforce Sales Cloud migration, financial services provider
As WTax deals with vast amounts of financial documents, dealing with different regulatory processes for tax recovery in different jurisdictions, a lot of customizations are required to make any CRM fit for WTax business needs.
Streamlining Electronic Money Institution Client Onboarding Process
As a regulated institution, ConnectPay is required to carry out a compliant client onboarding process. By utilizing Salesforce, ConnectPay was able to streamline and augment onboarding with well defined business rules and processes.
Frequently Asked Questions
What is Salesforce?
Salesforce is a cloud-based platform that helps businesses manage customer relationships, sales, marketing, and service — all in one place, also it gives a 360° view of your customers with one integrated CRM platform. Read more here.
Why should I work with an external Salesforce support partner?
For small-and-medium businesses, it is not economically feasible to grow an in-house Salesforce maintenance team. A sole specialist will never be able to cover all platform development aspects in-depth. The external partner option offers much better ROI. In addition, the partner comes with a diverse talent pool to cover all potential platform support issues.
How much does it cost?
A continuous preventative maintenance plan is available via a fixed fee monthly subscription. The monthly fee depends on the number of Salesforce users and Salesforce products employed at the organization. A ballpark estimate is between 1.000-3.000 Eur per month. Corrective maintenance is performed on an hourly basis.
What is the duration of a maintenance contract?
The typical contract duration is 12 months with a 3 month trial period.
Do you provide periodic maintenance reports?
Yes. We also plan our work via Jira for the client to review completed and upcoming tasks and to approve any major tasks.
How will you ensure confidentiality of my data?
We only begin platform analysis after signing a strict NDA. We also determine the levels of confidentiality in our partnership agreement. Alternatively, we may only work with a testing Salesforce environment where business data is anonymized.