Lithuanian branch of the Red Cross provides care services for elderly and vulnerable social groups. The organization is funded by donations and fundraising campaigns.
Due to issues of integration with banking platforms the organization
received only approx. 60% of recurring donations. There was no holistic
overview to check where something went wrong and why the donation
was not received. The organization was also lacking a proper CRM for
relationship management. Salesforce provides a dedicated solution to
NGOs. The solution empowers nonprofits to work with the world’s best
CRM improves relationship management and provides efficient fundraising
and donation management. In addition, we have adapted the fundraising
module to operate in the SEPA payment-integration initiative environment
and provided integrations with all major banking institutions in Lithuania.