Salesforce Field Service Management

Client: Paratus Telecom


Paratus Telecom, a leading telecom operator in Namibia, wanted to automate sales processes for sales of broadband internet access.


Platforms: Sales Cloud, Service Cloud, Field Service


Salesforce users: 50-100


Our experience:


We have provided Salesforce administration services. We set up business processes in Salesforce covering not only sales activities such as lead registration and quotation but also keeping track of tasks required for physical setup (such as laying fiber optic to the customer’s home), obtaining billing information, and service activation based on payment settlement in the accounting system. Once the services have been activated for the customer, their data then is transferred and kept in sync with VX View billing system and Sage ERP.


Saulius Kaukėnas

Senior Sales Manager