Salesforce Field Service Management



Client: Paratus Telecom


Paratus Telecom, a leading telecom operator in Namibia, wanted to automate sales processes for sales of broadband internet access.



Salesforce Users:



We have provided Salesforce administration services.

Our experience:



We have provided Salesforce administration services.

We set up business processes in Salesforce covering not only

sales activities such as lead registration and quotation but also

keeping track of tasks required for physical setup (such as laying

fiber-optic to the customer’s home), obtaining billing information,

and service activation based on the payment settlement in the accounting

system. Once the services have been activated for the customer, their data

then is transferred and kept in sync with the VX View billing system and Sage ERP.

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Sales Manager
Žygintas Šitkauskas


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