Salesforce Field Service Management



Client: Paratus Telecom


Paratus Telecom, a leading telecom operator in Namibia, wanted to automate sales processes for sales of broadband internet access.



Salesforce Users:



We have provided Salesforce administration services.

Our experience:



We have provided Salesforce administration services. We set up business processes

in Salesforce covering not only sales activities such as lead registration and quotation

but also keeping track of tasks required for physical setup (such as laying fiber-optic to

the customer’s home), obtaining billing information, and service activation based on the

payment settlement in the accounting system. Once the services have been activated for

the customer, their data then is transferred and kept in sync with the VX View billing system

and Sage ERP.

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Sales Manager
Žygintas Medonas
+370 605 66239


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